Settings related to this plugin can be accessed in the admin area. Using the main menu, navigate to "Configuration > Settings > Support settings". This article will expand on each setting and describe its behavior.

Knowledge base settings

• "Max top articles," "Max sticky articles" and "Max latest articles": each setting describes how many articles of the respective type to display on the knowledge base's home page. The top articles are the articles that have the highest positive feedback, while the others are pretty self-explanatory.
•  "Search term minimum length": sets the minimum number of characters needed to begin the article search. This should equal the minimum number of characters that can form a word. Usually, three characters are enough.
• "Search headline" and "Search body": both these settings set whether to search in the article's headline, respective, in the article's body. If you experience slowdowns while searching for articles, you might want to consider opting out of searching in the article's body, especially if your website is multi-language.
• "Picture thumb size": this setting describes the size of the generated picture thumb used for categories that may appear on the knowledge base's home page or category page. Set this setting to zero if you wish to use the original picture.
• "Max items in the category tree": categories in the knowledge base might contain other N-Level sub-categories or articles. These items will be displayed underneath the parent category. This setting will limit the number of items to display.
• "Max subcategory level in the category tree": this setting will set the maximum N-Level of sub-categories mentioned in the previous setting. Each sub-category will be considered an item and contribute to the number of maximum items that can appear in the category tree.
• "Prefer articles in category tree": in cases where one category will have many sub-categories, you might wanna display the articles in that category first, then go for sub-categories.
• "Enable feedback": toggle the feedback feature.
• "Limit feedback": limits the number of times one user can leave feedback for an article to one un-reviewed feedback.

Tickets settings

• "Ticket form captcha", "Ticket reply form captcha" and "Find ticket form captcha": each setting toggles the visibility of the CAPTCHA on their respective page. To display the CAPTCHA, it is also required to enable and set the public & private keys in the general settings page (Configuration > Settings > General settings).
• "Customer tickets page size": sets the maximum number of tickets that will be displayed per page in the customer's ticket list page
• "Enable attachments": whether to allow users to upload files related to the issue described in the ticket
• "Anonymous ticket allowed": whether to allow non-customers users to submit tickets
• "Ticket number mask": used to format the ticket number similar to the order or return request number
• "Disable 'Ticket created' page": after submitting a ticket, the user will be redirected whether to the ticket created page or the ticket details page
• "Find ticket page validation", "Require full name", "Require E-Mail" and "Require phone number": in cases where an anonymous user might want to access their ticket details, he must know his ticket number. For security purposes, he should enter at least his full name, e-mail, or phone number.
• "Display 'X' to the customer": whether to display that specific piece of information in the customer's ticket details page