An e-commerce website is an online platform where people can shop for goods and services. To ensure customers have a seamless shopping experience, e-commerce websites often have a knowledge base containing helpful information about their products and services. This knowledge base is divided into different categories to enable customers to easily access necessary information.
A well-organized knowledge base is essential to an e-commerce website. By providing customers with easy access to information about products, delivery options, returns, payments, and customer support, e-commerce websites can improve customer satisfaction and loyalty.
File: article_categories_en-GB.xlsx (8.3 KB)