Have you checked the spam folder?

This sounds a bit silly, but it's better to make sure that maybe the emails were sent but somehow ended in the junk/spam/bulk folder.

Are the message templates active?

Depending on the notification you are looking for, it's worth checking out if the message template is active in the first place. Go to "Content Management> Message templates" using the navigation menu in the admin area. This list contains all email message templates that nopCommerce uses, and it also includes this plugin's notification templates which are as follows:

  • DanielSoft.Plugin.Customers.HelpDesk.TicketAssigned.AgentNotification
    • Used to notify an agent about a newly assigned ticket
  • DanielSoft.Plugin.Customers.HelpDesk.TicketClosed.CustomerNotification
    • Used to notify a customer about the closed state of a ticket submitted from their account
  • DanielSoft.Plugin.Customers.HelpDesk.TicketClosed.StoreNotification
    • Used when a ticket is closed. The message is received by the assigned agent on the ticket
  • DanielSoft.Plugin.Customers.HelpDesk.TicketCreated.CustomerNotification
    • Used to notify a customer about a new ticket submitted from their account
  • DanielSoft.Plugin.Customers.HelpDesk.TicketCreated.StoreNotification
    • Used when a new ticket is created. The message is received by either the primary agent of the assigned department, the email account of the assigned department, or the store owner
  • DanielSoft.Plugin.Customers.HelpDesk.TicketOverdue.AgentNotification
    • Used to notify an agent about an overdue ticket
  • DanielSoft.Plugin.Customers.HelpDesk.TicketReplyCreated.CustomerNotification
    • Used to notify a customer about a new ticket reply added by an administrator
  • DanielSoft.Plugin.Customers.HelpDesk.TicketReplyCreated.StoreNotification 
    • Used when the customer adds a new ticket reply. The message is received by either the assigned agent on the ticket, the primary agent of the assigned department, the email account of the assigned department, or the store owner

Does your store send any notifications at all?

Now that we are sure the right message template is active and, unfortunately, the issue still exists, we should check if the application sends any notifications. Using the navigation menu in the admin area, go to System > Message queue. This list contains all emails scheduled to be sent to an email server that will take care of the rest. You can check out more about the message queue on nopCommerce docs.

  1. The list is empty
    • This can be because of a few things: maybe the list was cleared, meaning all items were deleted, or no user did actions that could result in email notifications or all the message templates are deactivated.
  2. Some items in the list have no value under the "Sent on" column
    • This indicates that there might be an issue with the email server or that the email account configured to send these emails is not configured correctly. If you confirm that the email account settings are up to date, you could try to find clues about the email server by looking into the application logs.
  3. I cannot find the email I'm looking for in the list
    • This is a sign of an unsolved bug. Please let me know by submitting a ticket here.