Go to "Content management > Message templates" using the navigation menu in the admin area. This list contains all email message templates that nopCommerce uses, and it also includes this plugin's notification templates which are as follows:
- DanielSoft.Plugin.Customers.HelpDesk.TicketAssigned.AgentNotification
- Used to notify an agent about a newly assigned ticket
- DanielSoft.Plugin.Customers.HelpDesk.TicketClosed.CustomerNotification
- Used to notify a customer about the closed state of a ticket submitted from their account
- DanielSoft.Plugin.Customers.HelpDesk.TicketClosed.StoreNotification
- Used when a ticket is closed. The message is received by the assigned agent on the ticket
- DanielSoft.Plugin.Customers.HelpDesk.TicketCreated.CustomerNotification
- Used to notify a customer about a new ticket submitted from their account
- DanielSoft.Plugin.Customers.HelpDesk.TicketCreated.StoreNotification
- Used when a new ticket is created. The message is received by either the primary agent of the assigned department, the email account of the assigned department, or the store owner
- DanielSoft.Plugin.Customers.HelpDesk.TicketOverdue.AgentNotification
- Used to notify an agent about an overdue ticket
- DanielSoft.Plugin.Customers.HelpDesk.TicketReplyCreated.CustomerNotification
- Used to notify a customer about a new ticket reply added by an administrator
- DanielSoft.Plugin.Customers.HelpDesk.TicketReplyCreated.StoreNotification
- Used when the customer adds a new ticket reply. The message is received by either the assigned agent on the ticket, the primary agent of the assigned department, the email account of the assigned department, or the store owner
Here you may enable/disable or edit any desired template. You can expand the "Allowed message tokens" field link to view all tokens filled before sending the email.