Hello, how can we help?

The first step is, of course, not to panic. What comes next is presented in what follows.

This article covers how a customer may interact with your support platform through tickets.

Of course, this plugin can only cover some use cases. Here are the ways you can get a feature implemented.

Learn how this plugin helps you keep track of user requests and deal with other customer-care-related issues

It's a bit complicated given the schedule, but as a reference, here's how things are working right now.

Feature requests are, of course, more than welcome. Though, if you want "this" feature or "that" feature to be considered, you should know how or where these feature requests should be sent.

Here we present the notifications the customer or the store owner may receive given an event.

All settings and fields in the admin area have a tooltip next to them that, when hovered, displays some information about how these settings are used.

The first step is, of course, not to panic. What comes next is presented in what follows.

Feature requests are, of course, more than welcome. Though, if you want "this" feature or "that" feature to be considered, you should know how or where these feature requests should be sent.

What is a knowledge base? How necessary is it? What can I expect from this plugin?

Learn how this plugin helps you keep track of user requests and deal with other customer-care-related issues

The plugin supports exporting and importing your help desk data in excel format

Of course, this plugin can only cover some use cases. Here are the ways you can get a feature implemented.

This is the icon pack used: https://www.flaticon.com/packs/support-93

Some article examples

Article categories FTW

These issues idea are based on one of the biggest marketplaces in my country.

The first step is, of course, not to panic. What comes next is presented in what follows.

Most of the time is just a matter of configuration. Here is how you can check that.

Important information about how we handle your privacy and data.

It's a bit complicated given the schedule, but as a reference, here's how things are working right now.